This is your official platform for submitting complaints and suggestions regarding government services. Your feedback is essential for refining and enhancing the services we provide to the public.
Sign in with your eFaas to start submitting a new case.
Submit a case about service concerns, delayed service, unfair treatment, poor quality, or inaccessible services.
Share a process improvement, accessibility, policy feedback, or service design.
Log in to fill out the required details, upload supporting documents, and provide your detailed statement for better investigation and results.
Every submission receives an official resolution deadline based on government service level agreements (SLA).
Monitor the progress of your application or complaint instantly through a unified, transparent timeline.
The National Complaints Bureau independently monitors cases to ensure objective, fair, and timely handling.
Your suggestions and feedback are much appreciated and securely recorded to guide future public policy decisions and government initiatives.